Industry NewsMortgage

Study: Mortgage customer satisfaction grows

Real estate brief
Published on Oct 21, 2008

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by CareyBot

Mortgage originators managed to improve customer satisfaction levels in 2008, despite tighter lending standards and doubts about financial markets, according to a study by J.D. Power and Associates.

J.D. Power measured customer satisfaction in four areas of mortgage origination: the application and approval process, loan officer or mortgage broker, the closing process, and problem resolution.