Satisfying homebuyers and sellers in a tight market increasingly depends on the provision of additional services and products like mortgages, appraisals, inspections and home warranties, according to a study by J.D. Power and Associates.For its 2009 Home Buyer/Seller Study, J.D. Power surveyed 2,801 people who bought or sold a home between April 2007 and June 2008, gauging customer satisfaction with seven of the largest real estate brokerage franchises.Among homebuyers, Keller Williams ranked highest for a second consecutive year, with a score of 806 on a 1,000-point scale. Keller Williams was followed by Coldwell Banker (801), RE/MAX (798), Century 21 (795), Prudential (781), ERA (744) and GMAC (731). The average score in the category was 791.Coldwell Banker ranked highest among sellers, ...
Get Inman via Facebook Messenger
Our top headlines delivered once a day.