There isn't much customer service anymore, but there is Facebook.
I recently sent a note to customer support about a glitch in a software application I use. I got a nice note back two days later that didn't help at all. I was also instructed to become a fan on Facebook and follow them on Twitter.
While shopping for sheets on the site of a major retailer, I was constantly interrupted and reminded to share my selections with my friends. I am sure my friends would be fascinated with my bed linen choices, but what I really wanted to do is buy the sheets and move on. They didn't make it easy.