In real estate, visitor experience trumps customer service 

House and laptop image via Shutterstock.com.

What business are you in? If you said "real estate," or "customer service," I understand. But -- how can I say this kindly? -- that thinking is so yesterday.

Today is the day you will remember as the day you finally understood your role as a real estate agent. What a great way to close out 2011 and bring in 2012!

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