It's your fiduciary duty

The Wheel Estate Cam: Episode 30

 

Editor's note: Goldman Sachs, in its $550 million settlement with the U.S. Securities and Exchange Commission, did not admit to or deny allegations brought by the SEC, but said it would change business practices and admitted to "incomplete" marketing materials prepared for a collateralized debt obligation it sold to investors.

Episode 30: As a real estate professional you owe fiduciary duties to your clients, even though these duties could potentially cost you in the form of lost sales and clients, says Frank LLosa, broker of Frankly Realty, in this episode of The Wheel Estate Cam.

Even if you do lose business in the short term because of your diligence in offering consumers all of the information they need to make an informed decision and avoid pitfalls in a transaction, the trust and brand you build by performing these fiduciary duties will likely pay off in the long run, LLosa said.

LLosa says someone posed the question to him: "If you were selling a house and you knew that your buyer would only buy the house if (the buyer) could cut down two trees, and you knew it was illegal to cut down those trees, would you actually tell (the buyer) ... and actually risk losing the deal?"

That should be a no-brainer, LLosa says. "That is exactly what we stand for and that's exactly what we have to do. As agents we have a fiduciary duty."

He adds, "We represent the client, we don't represent our paychecks."

Being truthful and "taking a long-term approach -- not trying to make a quick buck," can serve your business best, he says.

Watch past episodes of the Wheel Estate Cam.

Frank Borges LLosa is the broker, founder and owner of FranklyRealty.com, a real estate brokerage in Falls Church, Va. He is the creator of the Trust Me I'm a Realtor blog and multiple listing service wiki site FranklyMLS.com. You can follow him on Twitter: @franklyrealty.

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Submitted by Scott Pierce on July 16, 2010 - 1:22pm.

Great video! Very well said and I think you really stated it perfectly. You will make more money by saying 'No' when appropriate vs. saying 'Yes'.

The pressure to say 'No' can be hard when you ONLY make money when a sale closes, but in the end Realtors are professionals and in this for a (hopefully) long and successful career...and you summed it up as well as I have ever heard it.

Scott Pierce
CEO / Founder
Listings-to-Leads

 
Submitted by Jon Angevine Calgary Real Estate on July 16, 2010 - 2:17pm.

Another great video and on a topic that seems be constantly coming up.

It amazes me sometimes how often people in our business forget that we have an obligation to look out for our clients best interests as if they were our own.

I always look at it in the longer term. If the property is not right for example there is usually something else out there. Clients appreciate the honesty and the upfront approach. It is never ours to decided what or what not is relevant for the client. If we know something about the property we have to disclose and let the client decide if it works or not.

Jon Angevine
Associate Broker, REALTOR
RE/MAX iREALTY Innovations
www.CalgaryRealEstateGuide.com
www.twitter.com/JonAngevine

 
Submitted by Jeff Secrest on July 31, 2010 - 6:01am.

Frank, congratulations on the new baby.

Like the video shot on the lake.

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Here are a couple of good definitions:

One who owes to another the highest duty of care, good faith, trust, confidence and candor based on their relationship.

A person who is under an obligation to act in another's interest to the exclusion of the fiduciary's own interest. ...

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Good job. Keep spreading the word.

-- Jeff Secrest
Associate Broker, REALTOR
Blue Ridge Realty & Auctions, Inc.
Amherst, VA