Industry News

Pulte Homes ranks high with customers

Centex, Lennar Homes also score well in annual survey

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Pulte Homes took top honors in the latest J.D. Power and Associates homebuilder customer satisfaction survey, released today. Pulte, including its Del Webb and DiVosta brands, ranked highest in customer satisfaction in 14 of the 25 largest U.S. home-building markets and received J.D. Power and Associates' Platinum Award for Excellence in Customer Service. The 2004 New-Home Builder Customer Satisfaction Study is based on responses from 64,502 buyers of newly built single-family homes who provided feedback after living in their homes from 4 to 18 months, on average. The Platinum Award recognizes homebuilder corporations that are represented in most of the markets studied, achieve above-average scores for each corporate division, and have an average index score that exceeds the 90th percentile of the study average. "Pulte Homes continues to be a standout among new-homebuilders, repeatedly pushing the benchmark for customer satisfaction in the markets they serve," said Paula Sonkin, exec...