Real estate giant Cendant Corp. is spreading the word of online lead generation success with reports of closed transactions resulting from its newly-acquired LeadRouter technology.

An ERA sales associate this week closed on the sale of a $1.1 million home as a result of an Internet-generated lead sent to her cell phone through the LeadRouter system.

Deborah Anne Ferragamo, a sales agent with ERA Andrew Realty of Winchester, Mass., received the lead after the customer found the house and entered his contact information while accessing MLS listings on the ERA broker’s Web site.

Converting data to voice, the LeadRouter system instantly informed Farragamo of the lead via a call to her cell phone. “I accepted a lead from the system and was able to call the customer back in about 30 minutes,” said Ferragamo. “I set an appointment with the customer and within a week, his offer on the property was accepted.”

More than 250 offices affiliated with a Cendant real estate brand began piloting the LeadRouter system in April.

Cendant launched the LeadRouter system as a management and recruitment tool for Cendant-affiliated brokers. The proprietary software system provides office managers and administrators with oversight tools for managing all customer leads as well as Internet leads from any Web site. It also creates daily, weekly and monthly reports along with an integrated system that enables brokers to track the source of all their business.

Sales associates must follow up on customer inquiries in order to be eligible for future leads from the LeadRouter system.


Send tips or a Letter to the Editor to or call (510) 658-9252, ext. 133.

Show Comments Hide Comments


Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
Thank you for subscribing to Morning Headlines.
Back to top
Inman Connect Black Friday Sale! Bundle our next two events or secure your 2021 All Access Pass.SEE THE DEALS×
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription