Mortgage borrower's Bill of Rights

Guest perspective: Consumers and ethical lenders suffer from lack of transparency

Editor’s note: Mike Dodge, general manager of the Home and Real Estate Division at Internet Brands, wrote the following perspective in response to recent calls for consumer bills of rights in the real estate industry.

In February, hundreds of JetBlue passengers got stuck on a plane for hours during a snowstorm. The resulting public outcry was a sign that Americans are growing increasingly frustrated with the often-ambiguous customer service policies of big companies in major industries.