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Words to avoid when negotiating

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(This is Part 4 of a six-part series. Read Part 1, Part 2, Part 3, Part 5 and Part 6.) How hard are you "trying" to negotiate more effectively? Do you "hope" that you can get better? Do you believe it "can't" be done? Be wary of the simple words that you use when you negotiate. What you're saying and what your client is hearing may be entirely different. Last week's article examined the powerful influence language has on negotiation. This week's article digs deeper by explaining how a few simple words can completely undermine your negotiation process. 8. Eliminate the word "try" The word "try" implies failure. For example, when you say, "I'll try to call you tomorrow," the client hears, "I'll call you tomorrow." What you meant to say is that you may call tomorrow, but you also might not call. If you don't call, you failed and the client is angry. When you negotiate, say exactly what you intend to do. Never reference what you will "try" to do. Also, when your clients use the word ...