Some borrowers get more aid than others

How does loan servicer determine who receives 'special treatment'?

The premier event for luxury agents and brokers
Luxury Connect | Oct. 16-18 | Beverly Hills

"Is it true that mortgage servicers will not help borrowers in trouble until they stop making their payments? I am a home retention counselor and I keep hearing from people referred to me that they have received no response from their servicer because they have not yet missed a payment. I would hate to advise people that they have to stop paying if they expect to get any help if it is not true."