AgentMortgage

Some borrowers get more aid than others

How does loan servicer determine who receives 'special treatment'?

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"Is it true that mortgage servicers will not help borrowers in trouble until they stop making their payments? I am a home retention counselor and I keep hearing from people referred to me that they have received no response from their servicer because they have not yet missed a payment. I would hate to advise people that they have to stop paying if they expect to get any help if it is not true." There is certainly much truth to it because I have heard the same story from numerous people I have counseled, whose stories I have no reason to doubt. The most common story is that they were told by the servicer to come back when they were two payments behind. There are understandable reasons why borrowers who are delinquent on their payments receive more prompt consideration than those who are current. To the degree that servicers are faced with more requests for help than they can handle at one time, they have to set priorities. The number of borrowers in trouble has b...