Realtor association launches ratings program

Members can choose to opt out

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The Houston Association of Realtors announced the launch of a program that allows homebuyers and sellers to rate the performance of Realtors.

The "Client Experience Rating" program is free and optional for members of the Houston association, a regional Realtor trade group with about 23,000 total members.

The rating system features a star system with a five-point scale, and buyers and sellers are asked to rate Realtors in several categories: