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Realtor association launches ratings program

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The Houston Association of Realtors announced the launch of a program that allows homebuyers and sellers to rate the performance of Realtors. The "Client Experience Rating" program is free and optional for members of the Houston association, a regional Realtor trade group with about 23,000 total members. The rating system features a star system with a five-point scale, and buyers and sellers are asked to rate Realtors in several categories: Competency: "Explained process clearly; ensured paperwork was correct; use of technology; negotiation skills; attention to detail; represented and protected my interests." Market Knowledge: "Knowledgeable of market, neighborhood and community." Communication: "Kept me updated; responded in (a timely manner); communicated based on my preference." My Experience: "Understood my needs; (gave me) personal attention; made me feel valued; on time and prompt." About 1,000 members chose to partic...