Industry NewsTechnology

Study: Paperless ‘comes of age’

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Automated transaction management systems have come of age, and multiple listing services are the ideal organizations to offer such services to real estate agents and brokers, according to a study by the real estate consulting firm WAV Group Inc.Modular products that offer brokerages the ability to conduct a rollout in stages have been a key to overcoming what remains the single biggest hurdle to adoption -- the time and pain involved in going paperless, the study said.The study, "Online Transaction Processing Comes of Age," was based on a survey of more than 1,700 brokers and agents from 22 MLSs. The survey showed the percentage of agents and brokers who said they used an automated transaction management system actually declined from 60 percent in a 2005 WAV Group survey to 29 percent today.But that reflects confusion over what an automated transaction management system is, not declining adoption, the study's authors said.Many of those who reported using transaction managem...