It’s an odd thing to be involved in the real estate industry, working with some of the top agents, companies and technology providers in the industry, and then going through the consumer experience firsthand.

My wife and I are looking to buy an investment property in the Charlotte, N.C., area, and we’re working with a couple of Realtors in that area. They’re both delightful people and so far I have no complaints.

But today, looking through the VOW (Virtual Office Web site) that one of them has directed us to, I was really struck by how horrible it is.

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