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Dealing with real estate data disasters

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

One of the biggest challenges of being an independent contractor and having my main office in my home is technology. It isn't that I don't have enough technology -- it's that I have to support it all or find someone else who can. There is such a thing as technical support with most hardware, but if you have ever tried using it the support typically involves repeating 20-digit serial numbers -- located on tags that are placed upside down on the bottom of the device with the serial number in a two-point font -- and repeatedly spelling your full name, slowly and loudly. It amazes me how many questions I have to answer over and over that have nothing to do with the device or the malfunction until I can get a non-answer to the problem from someone who is working in a distant land. Warranties on computers are wonderful, but there is a 99.5 percent chance that if the hardware fails the machine will have to be sent far away and will not return for weeks. Those hardware warranties a...