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Facebook no substitute for service

Realtor Notebook

Learn the New Luxury Playbook at Luxury Connect | October 18-19 at the Beverly Hills Hotel

There isn't much customer service anymore, but there is Facebook. I recently sent a note to customer support about a glitch in a software application I use. I got a nice note back two days later that didn't help at all. I was also instructed to become a fan on Facebook and follow them on Twitter.While shopping for sheets on the site of a major retailer, I was constantly interrupted and reminded to share my selections with my friends. I am sure my friends would be fascinated with my bed linen choices, but what I really wanted to do is buy the sheets and move on. They didn't make it easy. I could ask my friends for recommendations but to date their recommendations have not worked out for me. There was the operating system I put on my phone because a friend recommended it. It has a special feature that made my phone crash three or four times a day. Then there is the app I bought that I don't need because a friend insisted that it is a must-have. I would rather have my $5 back.I got an e-m...