Kris Berg, broker-owner of San Diego Castles Realty in San Diego, Calif., and a weekly Inman News columnist, talks about taking the unexpected in stride in a video excerpt from her Vook, or multimedia book, titled, "Keeping it Real (estate): A Guide to Life, Happiness and the Pursuit of Property."

"You try to be a model of efficiency and do the very best you can but some days you just can’t help it," Berg says on a day complicated by an appraisal and an unscheduled showing, which has her moving furniture and shopping for sage green bath towels at the last minute.

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