Customer service is the new marketing

Get Satisfaction offers a 'conversation platform'

The premier event for luxury agents and brokers
Luxury Connect | Oct. 16-18 | Beverly Hills

SAN FRANCISCO — Real estate professionals know that to foster loyalty in their clients, customer service is key.

"Handshakes, smiles and thank you notes have always helped keep customers," Wendy Lea, CEO of Get Satisfaction, told attendees at Real Estate Connect Wednesday.