8 legendary real estate lessons

Jon 'Jack' Douglas pioneered 'concierge' service

Jon "Jack" Douglas, founder of one of the most successful companies in the real estate industry and my former boss, passed away on July 27, 2010. The lessons I learned from working with Jack Douglas are timeless and can serve as a guidepost to all real estate professionals.

Jack Douglas was much more than a real estate legend. He graduated Phi Beta Kappa from Stanford University, where he served as a starting quarterback and Stanford’s first All American in tennis. He also represented the U.S. on the Davis Cup tennis team and served in the U.S. Marines.

His vision was to create a company where the agents always "did the right thing" and were the best trained, the most professional and most productive agents in the industry.