Industry NewsTechnology

Innovation cannot always be measured

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

I love measuring things and making changes based on measurement. It's my thing. It's why I love Web analytics. It's why I like metrics and charts and graphs and all that. However, it's always important to remember that not everything is really well-served by being yoked to a series of key performance indicators. There are new things that no one has ever seen, for example. True innovation in the tech and real estate industry is something that may not be easily measured and tweaked. It's almost as if there are two competing processes at work. On the one hand is data-based decision-making. This process involves you looking at the data you're generating about how people use your website or engage with you on sites that aren't your website. Then you put all that data in context with other data. The final stages of this process are making decisions about what to do and tweaking your Web presence or other online activity based on what you've learned. Data-based decision-making...