BrokerageIndustry News

Boost your real estate ‘responsibility quotient’

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

When it comes to scoring well on the real estate agent rating systems, having a high "responsibility quotient" is the name of the game. Are you up for the challenge? What do your clients think about the real estate services you provide? Do you, your company, or your board of Realtors ever survey them? In most cases, the answer is a huge "no." While almost everyone intends to provide their buyers and sellers with the best possible service, very few agents are proactively monitoring their clients' customer experience. Nevertheless, huge numbers of clients go online everyday to report their experience with a Realtor.These evaluations are becoming increasingly important. This is especially true for younger buyers and sellers who actively search ratings before deciding which agent to hire. Consequently, the more willing you are to address the quality of the client experience that you provide, the more likely you will be to score well on the rating systems ...