The vast majority of homebuyers like -- even love -- their agents; in the National Association of Realtors' most recent survey of homebuyers and sellers, more than 96 percent of those who recently bought homes said they liked their agent, and 85 percent said they would work with that agent again. But, as always, there are exceptions to this rule: buyer-agent combos that seem to be full of friction. In those exceptional cases, a common complaint is that buyers feel their agent simply doesn't understand or listen to them, as evidenced by the disconnect between their vision for their home and the homes the agent shows them. And no one likes to be misunderstood, especially when trying to get professional help making wise decisions about the financial, location and brick-and-mortar property characteristics that will shape many areas of one's life for years to come. Most often, in my experience, this is an issue of a disconnect between a buyer's fantasy home and the reality of w...
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