Technology

Dotloop provides details about outage

CEO: Daylong outage caused by 'database performance issues,' not a security breach

A surprise outage that left dotloop clients without access to their files on the paperless transaction management platform for parts of Tuesday, Wednesday and Thursday was initially caused by a "database performance issue" that led the firm to shut down the cloud-based platform for unscheduled maintenance, the company said. In a message to dotloop users today, dotloop CEO Austin Allison said the database performance issue caused a brief outage on Tuesday. The company then "took the proactive measure of taking dotloop offline" on Wednesday, after identifying "suspicious activity" that may have been related to the performance issue, Allison said. The system was back up today at 3 a.m. Pacific time, he said. The way dotloop worded its initial explanation of the outage on its home page -- and because the California Association of Realtors has cited security and privacy concerns as reasons for not licensing its forms to the company -- some users wondered if dotloop had shut down be...