Dotloop’s unscheduled, daylong downtime frustrates users

The transaction management platform's service has been down for the whole day

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Dotloop was offline all of the working day Wednesday and parts of Tuesday as a result of an "unexpected issue" that occurred Tuesday, leaving some of its customers surprised and stuck without a working transaction management platform. Dotloop CEO Austin Allison told Inman News that the issue should be solved by end of day on Wednesday, however, some users, who say they weren't notified of the downed system but found out when they tried to log in, are exasperated. Ellen Friedman, an agent with Keller Williams Realty in Cambridge, Mass., says she first learned of the problem when she logged in to the platform at 11 a.m. Eastern time today and just saw the dotloop "ball rolling around the site." Keller Williams, which baked dotloop into its eEdge platform in 2011, was the first to officially notify Friedman, she said, in an email at 2:05 p.m. Eastern. Now, visitors to dotloop's website are greeted with the following message: "We discovered an unexpected issue that caused a bri...