Takeaways:

  • Just grin at people in a big way, and they can’t help but respond positively.
  • People respond to you with what you put out into the world.
  • Be kind and show a little grace when things don’t go your way — it pays off.

Remember that the language you use and the way you approach people does indeed matter — and it does affect the outcome. Be kind and show a little grace when things don’t go your way. It pays off.

Leigh Brown is a full-time residential Realtor, speaker, coach and smartass. She works in the Charlotte, North Carolina, market with Re/Max Executive Realty and can be reached @leighbrown on all networks.

Email Leigh Brown.

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