• Orange County Association of Realtor members now can get free assistance from a tech support line.
  • The support is provided by Tech Helpline, which is owned by Florida's statewide Realtor association.
  • Nearly 400,000 other Realtors have access to Tech Helpline, the service says.

In California’s Orange County, real estate agents banging their heads over jammed printers, buggy computers and glitchy smartphones can now get free assistance from a tech support service owned by Florida’s statewide Realtor association.

The Orange County Association of Realtors (OCAR) has made Tech Helpline, touted as “the real estate industry’s no. 1 tech support service,” a member benefit to OCAR’s more than 13,600 members.

They join nearly 400,000 other Realtors throughout the U.S. and Canada that have access to Tech Helpline, according to the service.

“If an agent is in the middle of a transaction and a printer freezes, one phone call or a click of the mouse is all it now takes to get immediate help,”said OCAR President Rita Tayenaka in a statement.

Tech Helpline is thought of as “the Genius Bar for real estate staffed by a team of savvy tech advisors who specialize in supporting real estate agents and brokers,” said Tricia Stamper, director of technology products at Florida Realtors, referencing the tech-support station located in many Apple stores.

OCAR’s Tech Helpline member benefit includes:

  • Unlimited calls
  • No time limit per call
  • The ability to ask multiple questions on different topics in a single call
  • The ability for analysts to connect to a member’s computer to diagnose and repair (if needed)
  • Assistance in English or Spanish
  • Support from Monday through Friday, 6 a.m. to 5 p.m. and Saturdays, 6 a.m. to 2 p.m.

Tech Helpline offers technical support on Windows and Mac operating systems, smartphones, tablets and more than a dozen hardware products, including computers, monitors, printers, scanners and storage devices.

More than 70 Realtor associations, multiple listing services (MLSs) and real estate brokerages have signed up to offer Tech Helpline to their members and agents since the service first launched as a resource for Florida Realtors. Tech Helpline is owned and operated by Florida Realtors.

Tech Helpline also provides support for Form Simplicity, a real estate transaction management platform.

Email Teke Wiggin.

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Success!
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription
×