• Internalize scripts for stressful situations to make your clients comfortable.
  • If somebody doesn't respond to you right away, it's probably just because he or she doesn't need your help right now. Don't take it personally and move on.
  • Lose your ego by asking questions and listening to the answers. Saying, "tell me more about your situation," can be a useful go-to. "How can I best help you move forward with your goal?"

We conclude our series with five more tips from Tim and Julie Harris on how to survive being sensitive in a business that screams with emotion.

First, become OK with doing the things you don’t want to do when you don’t want to do them at the highest level possible. What have you failed to do or even try because of your fear?

Second, lose your ego. Make every stressful situation in the transaction less about you and more about the client and the solution. Want to be ultra successful? Be fascinated with your clients. Don’t let your phone interfere with a great conversation going on right in front of you.

Third, always find the good in the situation. Learn to ask yourself, “Why have the real estate gods sent sent me this challenge?” There’s always a reason, and you can learn from it if you face it head on instead of hiding your head in the sand. The fourth tip is to show compassion and empathy — without being a sponge!

Finally, always end the day with gratitude and reflect on that the next morning to keep your tank fueled. Be the leader in everything you do. Remember — they’re not paying you for the service. They’re paying you for the result.


Subscribe to Tim and Julie Harris’ podcast on iTunes. To learn about the topics we discussed in today’s show, join our next group-coaching event.

Tim and Julie Harris have over 20 years’ experience in real estate. Learn more about their real estate coaching and training programs at timandjulieharris.com, or schedule a free coaching call with them at freecoachingcallsforagents.com.

Email Tim Harris.

Show Comments Hide Comments


Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Inman Connect Las Vegas Memorial Day sale – 44% off exclusively for Select subscribers!Register Now To Save×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription