Lender expands Spanish language access program launched in April to include disclosures that describe loan terms and fees.

Join industry visionaries Pete Flint, Spencer Rascoff, Ryan Serhant and more at Inman Connect New York, Jan. 24-26. Punch your ticket to the future by joining the smartest people in real estate at this must-attend event. Register here.

Guaranteed Rate has expanded its Spanish language access program to include loan disclosures that describe loan terms and fees, allowing the company to take borrowers all the way from application through closing entirely in Spanish.

Arlyn Kalinski

Loan disclosures “reveal critical details on loan terms, projected monthly payments, and how much the consumer will pay in fees and other costs to get their mortgage,” said Guaranteed Rate executive Arlyn Kalinski, in a statement. “Guaranteed Rate walks customers through the loan estimates and closing disclosures in Spanish, with a real time digital version the customer can print [or] save as reference.”

Guaranteed Rate recruited Kalinski last year to create a nationwide bilingual processing team in Spanish and over-the-phone interpretation services for customers in more than 170 languages.

Kalinski — whose official title at Guaranteed Rate is vice president of compliance, Limited English Proficiency (LEP) Program — helped Guaranteed Rate launch a Spanish-language version of the company’s website in April, along with digital mortgage applications in Spanish.

Camilo Escalante

Spanish-speaking borrowers often dread the mortgage application process due to the language barrier, and in the past may have had to rely on family members or friends to act as interpreters, said Camilo Escalante, executive director of diverse segments at Guaranteed Rate, at the time.

“Guaranteed Rate is dedicated to building trust with our Hispanic community, and by providing the full mortgage application in Spanish we are giving these hard-working families the same technology and tools available to English-speaking customers,” Escalante said in April.

Guaranteed Rate says its language access programs allows the company’s language certified loan originators to market, advertise, and solicit business in Spanish in all 50 states.

“We are changing how the entire mortgage industry will communicate with the Hispanic community from here forward,” Escalante said, in a statement.

The Urban Institute predicts that Latinos will account for 70 percent of homeownership growth over the next 20 years. But according to CSA Research, 40 percent of consumers say they’ll never buy things from websites in other languages, and 76 percent prefer to buy products with information in their native language.

In July, mortgage technology provider Maxwell announced a Spanish-language point-of-sale platform designed to help small-to-midsize mortgage lenders provide better services to Latino homebuyers with limited English proficiency.

Borrowers using Maxwell’s Español mortgage solution can complete mortgage applications in Spanish or English, switching back and forth between languages at any time.

Loan officers can work in English, and Maxwell’s point-of-sale platform integrates with lenders’ back-end loan loan origination systems to ensure compliance with Uniform Residential Loan Application requirements.

Also this week, Guild Mortgage announced a partnership with the National Association of Hispanic Real Estate Professionals (NAHREP) that the company said would further its efforts to do more business in diverse communities.

Victoria Garcia DeLuca

The partnership is “vital to growing our impact in the Hispanic community,” Guild executive Victoria Garcia DeLuca said, in a statement. DeLuca, who joined Guild Mortgage in January as vice president of marketplace diversity strategy, is a member of NAHREP’s board of governors.

By joining NAHREP, “Guild can amplify its work to reach and support Hispanic homebuyers with the information, education and loan programs they need to realize their homeownership dreams,” DeLuca said.

Guild Mortgage announced in July that it had partnered with technology provider FormFree to help borrowers without credit scores qualify for better rates on FHA, USDA and VA mortgages based on their rental payment histories, residual incomes and other data points.

Get Inman’s Extra Credit Newsletter delivered right to your inbox. A weekly roundup of all the biggest news in the world of mortgages and closings delivered every Wednesday. Click here to subscribe.

Email Matt Carter

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription