Homeowners often miffed if lenders outsource servicing: Study
Homeowners often miffed if lenders outsource servicing: Study
J.D. Power's annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26% higher when mortgages are originated and serviced by the same company
by Matt Carter Jul 28
Survey: Mortgage refi crush exposed dangers of digital-heavy approach
Survey: Mortgage refi crush exposed dangers of digital-heavy approach
JD Power finds customer satisfaction is highest when lenders employ the right mix of technology and personal interactions
by Matt Carter Nov 11