Zap negativity, tap distribution

(This is Part 2 of a two-part series. Read Part 1.)

Need help building your online business? Check out what real estate's leading women had to share at the recent AFIRE (Awesome Females in Real Estate) conference in Savannah, Ga.

1. Distribution trumps destination
Jennifer Anderson of Point2Agent explained how "distribution trumps destination." In other words, it is more important to have your listings appear on multiple sites rather than two or three sites with high traffic. Since consumers search on multiple Web portals, it's imperative that your listings appear in as many places as possible. Point2's syndication service reaches 40 different major real estate portals and more than 200,000 agents in 100-plus countries.

Janet Case of Proxio.com explained how her company helps agents reach clients all over the world. Her service allows agents to have their listings posted in multiple languages in multiple countries. The Proxio platform can also be used in other countries where they lack a multiple listing service. For example, the Philippines just adopted the Proxio platform to run their first-ever Multiple Listing Service.

Anne St. Dennis from the Quebec Federation of Real Estate Boards and the Greater Montreal Real Estate Board Service shared how her boards are meeting the challenge of serving both French- and English-speaking clientele. Dennis explained how they set up their own television station and produce their own videos to reach both the public and their members with important information. For example, they interviewed Bob Hale, CEO of the Houston Association of Realtors and Inman Innovator of the Year for 2008. They tried using subtitles but found that did not appeal to their client base. Consequently, they now dub all of their video so people can listen in their native language rather than reading subtitles.

2. Have a plan and be patient
One of the questions posed to Joeann Fossland of Advantage Solutions and to technology speaker and trainer Amy Chorew, was "What kinds of behaviors work well on social media sites and what doesn't work?" Both agreed that you needed a plan for social networking and that it will probably take 12 to 18 months before it yields results. Since many social networking solutions require your time to succeed, Chorew proposed that Realtors need to address both ROI (return on investment) and ROT (return on time).

Both Chorew and Fossland also emphasized how important it is to track your results. Without tracking, you will never know what works and what doesn't work. For example, Fossland shared a story about the winner of the Inman/Active Rain blogging competition in 2007, Mary Pope-Handy. When Pope-Handy first started blogging, she was frustrated by the lack of results. Due to personal issues, Pope-Handy had to recently cut how much she was blogging. Surprisingly, her leads continued to flow due to the posts she did during 2007 and 2008. The point is to stick with whatever you're doing long enough for it to yield results.

3. What to avoid online
Keynote speaker Marilyn Naylor called the negative energy that many people encounter online "splinter energy." Responding to those who are highly negative will result only in escalating the situation. You won't be able to change the other party. Unfortunately, when you grab a stick with splinters you're the one who gets stuck.

While it's common for people to engage in online sniping, the best approach is to avoid online battles and confrontations. It's also smart to avoid flaming your boss, your clients or your company. ...CONTINUED

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