Industry News

Real estate honor roll

Company offers certification for customer service

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A company that offers real estate agents a certificate program in customer service has announced its honor roll of agents, selected by consumer ratings. Quality Service Certification Inc., along with a research firm, has recognized 240 real estate sales and service professionals who averaged over 30 closed transactions during the past year and had "perfect or near-perfect service delivery and client satisfaction," the certification company announced. The honor roll was selected from a group of about 12,000 participating agents in North America. Quality Service offers its certification to agents who complete an education program, pass a written examination, and sign a commitment to follow a prescribed procedure that is presented and communicated in writing to every home seller and home buyer. Consumers who work with Quality Service's certified agents are asked to rate the customer service they received, and agents' ability to maintain their certification hinges on their customer sat...