Industry News

HUD reaches out to Hurricane Katrina victims

Establishes toll-free number to handle housing concerns

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Housing and Urban Development Secretary Alphonso Jackson on Monday announced that HUD has established a single toll-free number, 1-888-297-8675, to assist the victims of Hurricane Katrina. The number operates from 7 a.m. to 8 p.m. CST, seven days a week. Previously, HUD had toll free numbers for each of the different services provided by the agency, such as FHA insured-mortgages, Section 8, multifamily housing, lender information and public housing residents. "This nationwide telephone number will provide callers expanded services and hours and the opportunity to speak with an actual person," said Jackson. "With all that displaced families are going through starting to rebuild their lives, the last thing they need to encounter is an answering machine without answers. We have increased our staffing at the National Servicing Call Center in Oklahoma, and we currently have the capacity to handle 15,000 calls daily." Immediately after the hurricane, Jackson instructed all FHA-approved...