Industry News

Pulte, Centex lead home builders in customer satisfaction

Study ranks builders in 30 real estate markets

The ROI Producing Real Estate Event of the Summer
Reach top decision-makers at Inman Connect

Pulte Homes and Centex Homes ranked highest among home builders in customer satisfaction in the largest number of markets, according to a J.D. Power and Associates study released today. The 2005 New-Home Builder Customer Satisfaction Study found that Pulte Homes, including its Del Webb and DiVosta home brands, ranked highest in customer satisfaction in 16 of 30 markets studied – up from 14 out of 25 markets in 2004. Centex Homes, including its Fox & Jacobs brand, meanwhile, ranked highest in 10 markets – up from three markets in 2004. Other builders that earned top ranking in individual markets include: Ashton Woods (in Atlanta), Winchester (tied for top ranking with Centex and Pulte in Washington, D.C.), Farnsworth (in Phoenix), NV Homes (in Baltimore), and Shea (in Denver-Colorado Springs, Colo., and Los Angeles-Ventura counties). The 2005 New-Home Builder Customer Satisfaction Study is based on responses of 73,353 buyers of new single-family homes who provided f...