Real estate commissions are negotiable -- if you ask

Study says cost plays small role in customer satisfaction

Real estate consumers who choose to negotiate commission rates charged by agents are mostly successful in lowering the amount they pay — and customer satisfaction does not appear to be related to cost.

That’s according to a survey released Monday by Consumer Reports, based on responses to an annual questionnaire of 3,753 readers who sold or tried to sell a home, 4,029 who bought one, and 7,368 who both bought and sold a home in the past few years.