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Big shoes to fill in customer service

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

Editor's note: This guest article, by Better Homes and Gardens CEO Sherry Chris, is reposted with permission from the Clean Slate Blog. Click here to view the original article. By SHERRY CHRIS Have you ever stayed at a Ritz Carlton Hotel? Bought a pair of shoes, or returned them at Zappos? These two companies immediately come to mind when you think about exceptional customer service. While the two companies couldn't appear to be more different, when you drill down, they are very much alike in their core values and business and leadership principles. Providing exceptional service begins with understanding the customer. In case you haven't noticed, the needs of the customer have changed a lot in the past few years, and will continue to evolve. Creating an exceptional customer experience doesn't mean you have to be twice as good as your competitor, just be a little better. That's easy if you have the right culture in place. So, let's talk about culture. To me it is the differen...