JD Power rates mortgage servicers

Lenders score points for intiating contact

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Loan servicers score higher marks for customer satisfaction when they initiate contact with borrowers, which can help them win repeat business and referrals from those clients, according to a survey by J.D. Power and Associates.

The survey of 5,000 homeowners, taken in May, found one in five borrowers was either behind on their payments or worried that they would be in the future.