Q: What is the biggest change you have made to the brokerage in the past year, and what prompted this change? How has this change impacted the bottom line, if at all? What has changed about your service offering in the past year?

A: With the declining market, particularly in terms of market prices, we’ve had to shrink the brokerage department, reduce staff, and what we’ve really had to do is take advantage of technology so we could do more work with fewer people. Volume of units has been going up, which is an interesting dilemma.

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