Builders get high marks from buyers

J.D. Power: Competition puts focus on the customer

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Homebuilders aren’t nearly as busy as they were during the boom, but they’re getting the highest marks for customer satisfaction in the 14-year history of a J.D. Power and Associates survey.

The New Home Builder Customer Satisfaction Study generates satisfaction rankings for builders in 17 markets, with nine factors driving the overall score: workmanship and materials; builder’s warranty and customer service staff; price and value; builder’s sales staff; construction manager; home readiness; recreational facilities; builder’s design center; and location.