Home sellers surveyed by JD Power and Associates expressed greater satisfaction with the way their properties were marketed than a year ago. But frustrated buyers seem to be blaming agents for problems that interfered with them closing a deal.
The survey of more than 3,680 buyers and sellers found that buyers were shown nine homes, on average, before making a purchase, down from 17.5 in last year’s survey.
The survey, conducted in March, April and May, included respondents who’d bought or sold a home between March 2010 and April 2011.
Sellers said their property was shown an average of 8.6 times prior to a sale, down from 12.1 showings in last year’s survey.
Six in 10 buyers and sellers said their agent asked them for a referral or recommendation, up from 47 percent in 2010 — an indication of the key role referrals play in landing business.