Buyer agency in the information age

Service is the real solution to the crisis at the heart of real estate

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I suppose my first return column for Inman two weeks ago ("Agency is at the heart of syndication debate") was wildly successful in one respect: It burnished my reputation for stirring the pot. I do appreciate the robust responses from readers, especially the ones saying I’m out of my mind and flat out wrong on certain things.

One thing I’m apparently clueless on is buyer agency. I wrote in my first column: