Consumers coming to expect paperless

Real Estate Connect Speaker Profile: Tom Gonser

As founder and "chief strategy officer" of DocuSign, Tom Gonser is constantly talking to customers, analysts and partners about how DocuSign can help them tackle the challenges posed by paper-based processes.

"I spend my time thinking two or three steps ahead of where we actually are, by considering what the ongoing advancements will have on the ways we work and communicate, then put myself in that future position and imagine the potential new needs and challenges we will face at that point," Gonser says. "I call this living in the ‘most likely future,’ and it helps us build towards where things are likely to go."