MLS & Associations

WAV Group: Cheap MLS platforms leave a lot to be desired

Survey shows drop in satisfaction ratings for every MLS vendor

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The multiple listing service underpins the real estate industry. But the software that runs it leaves a lot to be desired. Among both MLS staff and MLS subscribers, satisfaction ratings for MLS platforms have dropped across the board, according to an annual survey from real estate consulting firm WAV Group. "Every vendor in the industry is facing lower ratings by both of these groups. The industry is ripe for change. The pendulum needs to swing away from lower price and more toward better systems," said Victor Lund, WAV Group's founding partner, in a blog post about the firm's MLS Technology Survey results. A more detailed report on the survey's results will be released in a few weeks. Lund noted that no MLS software platform got "super-high ratings" in last year's survey, and that ratings dropped even further in this year's survey. One of the services WAV Group provides is to help MLSs facing a contract termination date shop around to see if they can find a better syst...