Client experience: Taking customer service to a higher level

Real estate agents should not only utilize technology to stay on track, but also maintain strong and friendly relationships with potential clients

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

Enjoy the Connect experience from your computer, laptop or tablet! Watch Connect now. Takeaways: Utilize technology as best as you can but maintain face-to-face communication and a personal touch as much as possible. Task out things that are best handled by others so there are fewer mistakes and processes are streamlined. Be a friendly face that someone can trust and feel comfortable with from start to finish. SAN FRANCISCO -- No agent is the same. Whether it’s taking a systematic approach or having a friendly face, real estate agents can up the ante for their customer service by simply looking at the buying and selling process from their own perspective. Brian Bair Brian Bair with Bair Group takes a systematic approach to communicating with clients. Bair Group has a trademark concierge service, which handles everything in the home listing process from start to finish, including landscaping, housecleaning, debris removal and more -- complimentary to all li...