BrokerageMLS & Associations

Helpline eases real estate agents’ tech woes

Tech Helpline serves nearly 400,000 North American agents
  • With technology proliferating in life and real estate, Florida Realtors' Tech Helpline is one way brokers and agents can keep it under control.
  • Tech Helpline focuses primarily on issues with general technology such as Web browsers and smartphones, not on those related to real estate specifically.
  • Nearly 400,000 agents have access to the service through their association, MLS or broker. Agents can't purchase it individually.

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Your seller is waiting in her living room to e-sign a listing contract, but iOS 9 on your iPad has you befuddled. For the tech headaches like this and the thousands of others that crop up for real estate brokers and agents, there's Tech Helpline, a phone, email and live chat service covering North America and run by Florida Realtors. Over 70 Realtor associations, MLSs and brokerages -- representing nearly 400,000 agents in the U.S. and Canada -- pay a per-member, monthly fee for the service. Realtor associations make up a bulk of those contracts, including eight state associations: Florida, South Carolina, West Virginia, Arkansas, Kansas, North Dakota, Wyoming and Washington. “Think of us as the Genius Bar for real estate with one huge advantage." -Tricia Stamper, director of technology products, Florida Realtors. With the service, agents have unlimited access to help with no time limit, Monday through Friday, 9 a.m. to 8 p.m. Eastern time, and 9 a.m. to 5 p.m. Ea...