Why good customer service is not enough

  • You have to ask your clients about your customer service level, or you won't know where you can improve.
  • Average first response is the most important metric when it comes to customer satisfaction.
  • It's crucial to communicate with your clients, even when you don't have the answers right away or the best news.

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At the beginning of each year, companies start coming out with all kinds of reports based on the previous year. The most interesting one I’ve seen so far is from a company called LiveChat.