At the beginning of each year, companies start coming out with all kinds of reports based on the previous year. The most interesting one I’ve seen so far is from a company called LiveChat.
- You have to ask your clients about your customer service level, or you won't know where you can improve.
- Average first response is the most important metric when it comes to customer satisfaction.
- It's crucial to communicate with your clients, even when you don't have the answers right away or the best news.