Zillow Group’s strategy of capturing the business (and advertising dollars) of top-producing agents seems to be paying off.
In the company’s fourth-quarter and overall 2015 earnings call, it revealed that its average monthly revenue per advertiser (ARPA) was $438. That’s a big jump from $339 in 2014 — a spike of 29 percent.
“The increase in ARPA was primarily driven by high-performing agents buying more advertising inventory from us rather than by increasing the price for existing advertising inventory,” wrote the company in a press release. As of December 31, 2015, the company counted 92,366 agent advertisers.
Throughout 2015, Zillow Group saw ARPA increase while the number of agent advertisers decreased — from approximately 102,000 in Q2 to 96,965 in Q3 to 92,366 in Q4 — but that attrition hasn’t seemed to hurt the company’s bottom line.
“The days of the part-time agent are over,” said Rascoff during the Q&A period of the call. “Consumers expect agents to be available 24/7,” which means that top agents are also the most responsive.
“Zillow Group didn’t invent that trend, but we are certainly focused on it and it is driving our strategy.”
Earnings and losses
Overall, costs of mergers and acquisitions, lawsuits and investment in technology and employees were cited as reasons why the company’s bottom line wasn’t as black as investors might have hoped.
Zillow Group’s Q4 total revenue was $169.4 million, and real estate revenue was up 27 percent year-over-year, at $136.6 million. Monthly unique visitors to Zillow Group consumer brands (Zillow, Trulia, StreetEasy and HotPads) were up 61 percent year over year. “Zillow Group brands now represent approximately 70 percent market share of all mobile exclusive visitors to the category,” said the company in a statement.
Total costs and expenses in Q4, however, was $195.7 million — approximately a $26.34 million deficit.
Generally accepted accounting principles (GAAP) net loss for Q4 was $25.7 million, which included $8.1 million in legal costs related to the News Corp. lawsuit.
For 2015 overall, total revenue was $644.7 million and real estate revenue was $482.1 million.
Total costs and expenses for the year: about $794.21 million, a $149.5 million gap.
GAAP net loss in 2015 was $148.9 million, including $35.6 million in restructuring costs, $16.6 million in acquisition costs and $27.1 million in legal costs related to the News Corp. lawsuit.
Plans for the future
Despite the losses, Rascoff was still positive about the possibilities available to Zillow Group long-term.
“These are still early days, and we’re choosing to forego near-term profitability to invest in our long-term growth,” he explained. “The opportunity in our category remains massive — $1.6 trillion in transaction volume, leading to $80 billion in commissions and approximately $11 billion in advertising spent by agents and home builders, which continues to shift online and to come from the highest-producing agents. This doesn’t even include the addition of billions of dollars of additional opportunity in mortgages, rentals and other home-related markets.”
Zillow Group CEO Spencer Rascoff noted that negative global issues and commodities fluctuations haven’t started affecting American consumers — yet.
“For now, the global economic issues seem confined more to Wall Street, which is seeing incredibly volatile capital markets, than to Main Street, which is benefiting from low gas prices and seeing a solid employment, decent wage growth and relatively affordable for-sale housing,” he said.
Zillow Group is focusing on four strategic priorities for 2016, said Rascoff:
- Grow the audience size
- Grow agent advertising business
- Grow emerging marketplaces
- Maintain the company culture
Zillow Group already has a head start with its audience size goal, but the company hasn’t lost sight of this as a success factor. “Our audience market share was nearly 60 percent, more than twice the nearest competitor,” said Rascoff in the call, who added that recent comScore rankings saw Trulia return to the second-most-visted real estate site.
He noted that the strategy for capturing even more consumers involves “creating products across our brand that consumers love to use” during various points of their homeownership journey.
As far as agent advertising, Rascoff said that Zillow Group helped agent advertisers close 3.9 percent of all U.S. real estate transactions in 2015, compared with 3.1 percent in 2014. And he wants that number to get bigger in future quarters and years.
In 2016, Zillow Group’s chief financial officer Kathleen Phillips said that the company is targeting between $805 and $815 million in revenue.