As part of Inman’s “Making It” video series, a team leader talks about how he works to stand out when asked the question “What’s something you do that technology can’t replace?”

Whether it’s sending a handwritten holiday card or simply remembering a special occasion, staying and touch and developing a rapport with your clients is how you build long-lasting relationships. As part of Inman’s “Making It” video series, a team leader talks about how he works to stand out when asked “What’s something you do that technology can’t replace?”

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