HomeServices of America executive chairman Ron Peltier urged real estate professionals at ICNY to focus on the customer experience if they want to survive a changing industry.

Inman Connect sessions are on video replay. Tune-in for winning strategies, and discover what’s next in real estate. Session videos, livestream access and event discounts for Connect are all exclusive to Inman Select subscribers.

Real estate’s evolution in recent years has placed agents’ profits “at risk,” one industry leader argued Tuesday morning, meaning that they need to evolve into more comprehensive service providers who focus on customer experience.

Ron Peltier, executive chairman of HomeServices of America, laid out his argument at Inman Connect New York during a session titled “Staying the Course and Not Getting Distracted.” The idea, he said, is that new technologies have, among other things, made listings ubiquitous — and thus reduced the gatekeeper role agents used to play.

And that means “our industry is maybe vulnerable where we are.”

To hear more of Peltier’s analysis about the future of the industry, tune into the video above, or read the full article here.

Don’t miss out on the latest Inman Connect videos published daily. Discover what’s next and grow your business by watching on replay or joining us at upcoming events for live learning and networking.

Email Inman

Show Comments Hide Comments


Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
Thank you for subscribing to Morning Headlines.
Back to top
Inman Connect Black Friday Sale! Bundle our next two events or secure your 2021 All Access Pass.SEE THE DEALS×
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription