Subsidiary of First Community Bank of Tennessee has also been recognized for its efforts to reach a diverse population of borrowers.

New markets require new approaches and tactics. Experts and industry leaders take the stage at Inman Connect New York in January to help navigate the market shift — and prepare for the next one. Meet the moment and join us. Register here.

First Community Mortgage, a subsidiary of First Community Bank of Tennessee that’s been expanding its national footprint, has been recognized for its ethical practices by the International Association of Better Business Bureaus.

First Community Mortgage is one of five recipients of the 2022 Better Business Bureau International Torch Award for Ethics, which honors companies based in North America that “demonstrate best practices, leadership, social responsibility and high standards of organizational ethics that benefit everyone across the community.”

The International Association of Better Business Bureaus (IABBB) is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico.

Kip Morse

“The International Torch Awards for Ethics is one of the most important programs we do each year,” said IABBB President and CEO Kip Morse in a statement. “BBB sets standards to make trust a fundamental component of the American marketplace, but these businesses are out there every day making it happen.”

Based in Murfreesboro, Tennessee, First Community Mortgage announced a major expansion of its retail business in the Midwest in October. The retail and wholesale mortgage lender has also been recognized for its efforts to reach a diverse population of borrowers including Spanish-speaking homebuyers.

Keith Canter

The company has “taken great care to establish and communicate the core values of the organization, underscoring that they are never compromised by anyone,” First Community Mortgage co-founder and CEO Keith Canter said in a statement.

First Community Mortgage was the winner of the 2021 Better Business Bureau’s Torch Award for Ethics in the Middle Tennessee and Southern Kentucky region’s Extra-large Business Category, setting the stage for its BBB International Torch Award in Category 3, for companies with 100-499 employees.

The other 2022 International Torch Awards for Ethics winners to be honored at a virtual ceremony on Nov. 30 are:

  • Greater Prairie Business Consulting Inc. (Irving, Texas)
  • Cross Pointe Auto (Amarillo, Texas)
  • The Dan Company (Nashville, Tennessee)
  • Credit Union of Texas (Allen, Texas)

As mortgage lenders embrace technology to automate processes and cut costs, a recent J.D. Power survey suggests they risk losing opportunities to be seen as trusted advisers as the customer experience becomes increasingly commoditized.

The J.D. Power 2022 U.S. Mortgage Origination Satisfaction Study found just 28 percent of lenders are meeting all of the key criteria the consumer research firm identified as required to be seen as a trusted adviser.

Get Inman’s Extra Credit Newsletter delivered right to your inbox. A weekly roundup of all the biggest news in the world of mortgages and closings delivered every Wednesday. Click here to subscribe.

Email Matt Carter

Show Comments Hide Comments
Sign up for Inman’s Morning Headlines
What you need to know to start your day with all the latest industry developments
By submitting your email address, you agree to receive marketing emails from Inman.
Thank you for subscribing to Morning Headlines.
Back to top
Only 3 days left to register for Inman Connect Las Vegas before prices go up! Don't miss the premier event for real estate pros.Register Now ×
Limited Time Offer: Get 1 year of Inman Select for $199SUBSCRIBE×
Log in
If you created your account with Google or Facebook
Don't have an account?
Forgot your password?
No Problem

Simply enter the email address you used to create your account and click "Reset Password". You will receive additional instructions via email.

Forgot your username? If so please contact customer support at (510) 658-9252

Password Reset Confirmation

Password Reset Instructions have been sent to

Subscribe to The Weekender
Get the week's leading headlines delivered straight to your inbox.
Top headlines from around the real estate industry. Breaking news as it happens.
15 stories covering tech, special reports, video and opinion.
Unique features from hacker profiles to portal watch and video interviews.
Unique features from hacker profiles to portal watch and video interviews.
It looks like you’re already a Select Member!
To subscribe to exclusive newsletters, visit your email preferences in the account settings.
Up-to-the-minute news and interviews in your inbox, ticket discounts for Inman events and more
1-Step CheckoutPay with a credit card
By continuing, you agree to Inman’s Terms of Use and Privacy Policy.

You will be charged . Your subscription will automatically renew for on . For more details on our payment terms and how to cancel, click here.

Interested in a group subscription?
Finish setting up your subscription