Survey finds lenders that have remained staffed up and invested in digital processes that streamline the mortgage process are crushing their competitors on customer satisfaction
With former JP Morgan Chase Director Priscilla Almodovar serving as Fannie Mae's CEO since 2022, both mortgage giants are now led by women for the first time in history
Homebuyers don't just want good rates. They want lenders to solve problems that will keep them from getting to the closing table, annual JD Power mortgage customer satisfaction survey finds
JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
'Strategic partnership' is a win for mortgage tech and title insurance provider Blend, which has cut its workforce by about 25% this year and racked up an accumulated $995M deficit