An agent ratings pilot program backed by the National Association of Realtors has ended without being renewed after reportedly low adoption rates by agents and lack of support for the program at the national level. In August 2012, survey-based agent rating service Quality Service Certification Inc. signed an agreement with NAR's Center for Specialized Realtor Education (CSRE) to offer the pilot, dubbed "the Realtor Excellence Program," through several state and local Realtor associations. Agents and brokers who sign up to use QSC's service agree to have every client with a closed deal sent a feedback survey, via email or U.S. Postal Service, asking questions such as "Did your sales associate contact you after closing?" and "How satisfied were you with the assistance yo...
Nov 22, 2013 by Paul Hagey
May 19, 2014 by Paul Hagey